Elevate Your Audio Experience

By registering your personal details with this web site you are agreeing to these terms and conditions. These terms and conditions help to keep this website a safe place to trade and set out the agreement reached between you and Chiltern Audio Limited. None of the below affect your statutory rights as a consumer. These terms and conditions shall be governed by and construed in accordance with English Law.

Upon using the checkout facility you agree that the details you provide to Chiltern Audio Limited for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.

All goods remain the property of Chiltern Audio Limited until paid for in full.

No orders are accepted until they have been successfully processed. Orders placed before 12.30pm UK time on a weekday will usually be processed that day subject to confirmation. Orders placed after this time will usually be processed on the next working day subject to confirmation.

Chiltern Audio Limited makes every effort to ensure that the prices shown on the website are correct.  However, if an error has been made, Chiltern Audio Limited reserve the right not to process the order.  In such circumstances, Chiltern Audio  Limited will advise you as soon as possible.  You will have the option of purchasing the goods at the correct price.  Alternatively you may cancel the order.  If Chiltern Audio Limited does not receive a response from you following confirmation of the correct price within 4 days, then the order will be cancelled automatically and will not be processed.  If the order is cancelled then Chiltern Audio Limited will refund or re-credit you for any monies paid.

Chiltern Audio Limited reserves the right to cancel your order or part thereof (with a refund within a maximum of 28 days) if our suppliers are unable to supply the product you require.

Should we be unable to supply a product due to the inability of our suppliers to provide the product we are under no obligation to do anything other than remove the product from our site and refund your payment in full. If the actual vendor's product becomes discontinued or is unavailable within 30 days of your order, Chiltern Audio Limited reserves the right to substitute part or all of your order with a similar, more expensive and/or newer version of the product (at no extra cost to you) even from a different vendor. When a product is substituted your normal 14 working days right to return the unopened/unused product under the UK Distance Selling Regulations are not affected and Chiltern Audio Limited will pay the cost of returning such substituted goods safely at our recommendation of shipping service.

Goods may only be returned to us by first obtaining a Returns Authorisation Number through our Returns procedure. Please contact our Returns Department on 01296 324242 to start the returns process and obtain your Returns Authorisation Number.

All contracts and terms and conditions will be made in the English language only.

Chiltern Audio Limited may temporarily suspend www.chilternaudio.com either partially or completely for any reason. We will restore www.chilternaudio.com as soon as reasonably practicable after a suspension. We will not be liable to you for any loss, which you may incur as a result of any such suspension.

If Chiltern Audio Limited is unable to provide www.chilternaudio.com for reasons beyond our control such as technical failure, lightning, flood, or exceptionally severe weather, fire or explosion, civil disorder, war, or military operations, natural or local emergency, anything done by government or other competent authority or industrial disputes of any kind (whether or not involving our employees), Chiltern Audio Limited will not be liable.

Chiltern Audio Limited may vary these terms and conditions from time to time by posting revised terms and conditions on the web site. Your continued use of the Site following Chiltern Audio Limited's posting of any changes will constitute your acceptance of such changes. If you do not agree to the changes of these terms and conditions then you must stop using this web site immediately other than to request your account be closed via customer services.

Except as expressly permitted by these terms and conditions, you may not copy, reproduce, redistribute, download, republish, transmit, display, adapt, alter, create derivative works from or otherwise extract or re-utilise any of the contents of this site. In particular, you may not cache any of the contents for access by third parties nor mirror any content.

Where we link to other web sites not operated by Chiltern Audio Limited it does not imply any endorsement of the material contained on the sites or of the owners.

All rights, including copyright, in the content of these web pages from time to time are owned or controlled for these purposes by Chiltern Audio Limited.

All trade marks, names, and logos are the proprietary marks of us or of our associated companies. Marks identifying third parties are owned or licensed by those third parties or their associated companies. Nothing in these terms and conditions in any way confers on you any license or right under any trade marks, names or logos.

These Terms and Conditions together with your order confirmation constitute the Contract.